First City Monument Bank (FCMB) stated that it appointed Felicia Obozuwa as its new Executive Director, Corporate Services and Service Management, because of her passion, expertise, and commitment to excellence. The bank emphasized that her strong drive for delivering superior service, coupled with her vast experience in banking, made her the perfect choice to lead strategic initiatives that would enhance its operational efficiency and foster sustainable growth. Her appointment, approved by the Central Bank of Nigeria (CBN), reflects the institution’s confidence in her ability to strengthen its corporate services framework.
Obozuwa brings nearly three decades of professional experience and a proven track record of success in consumer, corporate, and commercial banking. She currently oversees critical areas, including service management, operations, human resources, administration, and project management. Her leadership style, characterized by her passion for innovation and excellence, aligns with FCMB’s vision of continuously improving customer experience and maximizing organizational performance.
Her educational qualifications also support her role. She holds a law degree from Obafemi Awolowo University, Ile-Ife, Nigeria, and an MBA from the University of Exeter in the United Kingdom. This diverse academic background enhances her ability to provide strategic direction while ensuring compliance with regulatory frameworks.
In a statement, FCMB expressed excitement about her appointment, saying, “We are thrilled to welcome Felicia to our Board. Her passion, expertise, and commitment to excellence make her an ideal fit for this position.” Her dedication to operational improvement and innovation will be pivotal as FCMB navigates a competitive financial landscape. By leveraging her leadership, the bank aims to solidify its market position, enhance service delivery, and drive long-term success.
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